We send orders out 5 times a week by Royal Mail, and International orders using Skynet Worldwide Express. Upon fulfilment, you will receive a tracking number for your order. Please use this to track your order from us. International orders will also receive a tracking number, but will be subject to the service for the location the parcel is being sent too.

AJ Activewear Returns Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help! You can contact us on support@ajactivewear.com.

30-Day Returns

You have 30 days from the date of purchase to return any items that are unworn, unwashed, and in their original condition with tags attached.

Event tickets, and digital goods are non refundable.

Using AJ Activewear Returns Labels

A fee of £2.95 per return will be applied. This fee covers the cost of shipping, processing and handling your return. The return fee will be deducted from any applicable refund.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact our customer service team immediately. We will arrange for an exchange of the same item (like for like) at no additional cost to you. Faulty or damaged items cannot be exchanged for different sizes, or products.

How to Return an Item

1. Start Your Return: Initiate your return or exchange by visiting the following link to generate a returns label.http://www.royalmail.com/track-my-return/create/7376
2. Attach the Returns Label: Please follow the directions on our Royal Mail portal. This will offer options for customers who do and do not have access to a printer.
3. Send Your Return: All returns are sent using Royal Mail Tracked 48.

Refund Process

Once we receive your return, we will inspect the items and process your refund within 5 working days. Refunds will be issued to the original method of payment., minus any return fees applicable.

International Returns

For returns outside the United Kingdom, please contact us at support@ajactivewear.com for assistance.

For any further questions or assistance, please contact our customer service team at support@ajactivewear.com.

Returns Address:

AJ Activewear, 4 Cuthbert House, Tower Road, Washington. NE37 2SH

Refund Process

Once we receive your return, we will inspect the items and process your refund within 5 working days. Refunds will be issued to the original method of payment., minus any return fees applicable.

If you receive an item that is faulty or damaged, please let us know immediately. We will arrange for an exchange of the same item (like for like) at no additional cost to you. Faulty or damaged items cannot be exchanged for different sizes, or products.

Please contact us at support@ajactivewear.com.

Each of our products offers a guide below the product on how it should fit, and what size to buy. Simply scroll down and see the guide under the photos.

International Returns

For returns outside the United Kingdom, please contact us at support@ajactivewear.com for assistance.